Helpdesk System for Shopify Stores

Trusted by India’s Leading Brands!

A single workspace to connect with your Shopify store customers

View, Modify, Cancel & Refund Shopify Orders

Zero Latency & High Reliability

Control Cart Abandonment Rates

Add New Shopify Customers To Kapture

Connect Multiple Shopify Stores

Live Chat For Shopify Stores


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    Build better customer relationships with Kapture & Shopify

    *This integration works for both Shopify and Shopify Plus.

    Deliver Support Through All Channels

    Integrate with Whatsapp, Facebook, Instagram, YouTube, Twitter, email and cloud telephony systems to provide omnichannel customer expereince.

    Support agents can respond to all posts, comments, chats and emails on social platforms through Kapture. 

    Offer Proactive Support to Shoppers

    Trigger automated tickets in the event of cart abandonment in your help desk, so that agents can reachout to customers and help them complete the purchase

    You can also initiate emails to gather feedback from customers once their order is fulfilled.

    Sell More With Live Chat & Promotional Mailers

    Integrate live chat with you shopify store and help your visitors shop more. 

    Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database. 

    Easy Integration with Major Logistics & Payment Partners

    Kapture easily integrates with your existing logistic solutions and payment gateways. Give agents firsthand information on the delivery status, delivery time and other issues pertaining to each order.

    Avoid checking in with the logistics team for every single order and help your customers with instant information on their order status.

    Deliver Support Through All Channels

    Integrate with Whatsapp, Facebook, Instagram, YouTube, Twitter, email and cloud telephony systems to provide omnichannel customer expereince.

    Support agents can respond to all posts, comments, chats and emails on social platforms through Kapture. 

    Offer Proactive Support to Shoppers

    Trigger automated tickets in the event of cart abandonment in your help desk, so that agents can reachout to customers and help them complete the purchase

    You can also initiate emails to gather feedback from customers once their order is fulfilled.

    Sell More With Live Chat & Promotional Mailers

    Integrate live chat with you shopify store and help your visitors shop more. 

    Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database. 

    Easy Integration with Major Logistics & Payment Partners

    Kapture easily integrates with your existing logistic solutions and payment gateways. Give agents firsthand information on the delivery status, delivery time and other issues pertaining to each order.

    Avoid checking in with the logistics team for every single order and help your customers with instant information on their order status.

    Features That You Will Appreciate

    Self Service

    Enable customers to find answers to their questions & perform simple tasks without interacting with an agent.

    Customer 360

    All your Shopify online store data in one place, get a 360° view of customers: history, transactions, payments, etc.

    Automations

    Automate your repetitive, time-consuming  processes like ticket assignment, queue management & escallations

    Analytics & Reports

    500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.

    1000+ Integrations

    Integrate with almost any 3rd party platforms which your business relies on a day to day basis for smooth functioning.

    Single Sign On

    Process refunds, check delivery status, modify order all from Kapture. Agents don’t have to toggle screens to resolve tickets now.

    Automated Feedbacks

    Customer receives email
    & SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture

    Knowledge Management

    Kapture KMS lets users build online help centres, online communities, FAQs, and customer portals.

    See Why Our Customers Love Us

    “With Kapture, we were able to categorise different queries, assign tasks to the designated experts, streamline requests coming in from varied sources and track conversation history. Everything conveniently and easily!”

    Susmita Larka, Senior Product Manager

    “Prioritising, managing and resolving tickets on a unified platform helped our team increase the first call resolution (FCR) and reduced our average turn-around-time (TAT) to 20 minutes from more than an hour!”

    Abhishek Yadav, Senior Manager – Operations

    “With Kapture Chat, our agents were able to handle multiple requests at the same time and were still able to provide a personalised customer support experience to all.”

    Milind Narkar, Head – Customer Service

    Highly Rated Ticket Management Platform

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    Highly Compliant & Secure Platform

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    It’s Better, It’s Easy

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