Helpdesk System for Shopify Stores
Trusted by India’s Leading Brands!
A single workspace to connect with your Shopify store customers
View, Modify, Cancel & Refund Shopify Orders
Zero Latency & High Reliability
Control Cart Abandonment Rates
Add New Shopify Customers To Kapture
Connect Multiple Shopify Stores
Live Chat For Shopify Stores
![7](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/04/7.png)
![17 Nykaa Logo](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/04/17.png)
![18 Prestige logo](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/04/18.png)
![1](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/04/1.png)
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![13 (1) Jio digital life logo](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/04/13-1.png)
Build better customer relationships with Kapture & Shopify
*This integration works for both Shopify and Shopify Plus.
Deliver Support Through All Channels
Integrate with Whatsapp, Facebook, Instagram, YouTube, Twitter, email and cloud telephony systems to provide omnichannel customer expereince.
Support agents can respond to all posts, comments, chats and emails on social platforms through Kapture.
Offer Proactive Support to Shoppers
Trigger automated tickets in the event of cart abandonment in your help desk, so that agents can reachout to customers and help them complete the purchase
You can also initiate emails to gather feedback from customers once their order is fulfilled.
Sell More With Live Chat & Promotional Mailers
Integrate live chat with you shopify store and help your visitors shop more.
Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database.
Easy Integration with Major Logistics & Payment Partners
Kapture easily integrates with your existing logistic solutions and payment gateways. Give agents firsthand information on the delivery status, delivery time and other issues pertaining to each order.
Avoid checking in with the logistics team for every single order and help your customers with instant information on their order status.
![Sell More With Live Chat & Promotional Mailers](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Sell-More-With-Live-Chat-Promotional-Mailers.png)
![Offer Proactive Support to Shoppers](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Offer-Proactive-Support-to-Shoppers.png)
![Easy Integration with Major Logistics & Payment Partners](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Easy-Integration-with-Major-Logistics-Payment-Partners.png)
![deliver support through all channels](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/deliver-support-through-all-channels.png)
Deliver Support Through All Channels
Integrate with Whatsapp, Facebook, Instagram, YouTube, Twitter, email and cloud telephony systems to provide omnichannel customer expereince.
Support agents can respond to all posts, comments, chats and emails on social platforms through Kapture.
![1 – 10](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/1-–-10.png)
Offer Proactive Support to Shoppers
Trigger automated tickets in the event of cart abandonment in your help desk, so that agents can reachout to customers and help them complete the purchase
You can also initiate emails to gather feedback from customers once their order is fulfilled.
![Sell-More-With-Live-Chat-&-Promotional-Mailers-01 (1)](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Sell-More-With-Live-Chat-Promotional-Mailers-01-1.png)
Sell More With Live Chat & Promotional Mailers
Integrate live chat with you shopify store and help your visitors shop more.
Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database.
![Sell-More-With-Live-Chat-&-Promotional-Mailers-01 (1)](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Sell-More-With-Live-Chat-Promotional-Mailers-01-1.png)
Easy Integration with Major Logistics & Payment Partners
Kapture easily integrates with your existing logistic solutions and payment gateways. Give agents firsthand information on the delivery status, delivery time and other issues pertaining to each order.
Avoid checking in with the logistics team for every single order and help your customers with instant information on their order status.
![Easy-Integration-with-Major-Logistics-&-Payment-Partners-01](https://www.kapturecrm.com/campaign/wp-content/uploads/2022/05/Easy-Integration-with-Major-Logistics-Payment-Partners-01.png)
Features That You Will Appreciate
Self Service
Enable customers to find answers to their questions & perform simple tasks without interacting with an agent.
Customer 360
All your Shopify online store data in one place, get a 360° view of customers: history, transactions, payments, etc.
Automations
Automate your repetitive, time-consuming processes like ticket assignment, queue management & escallations
Analytics & Reports
500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.
1000+ Integrations
Integrate with almost any 3rd party platforms which your business relies on a day to day basis for smooth functioning.
Single Sign On
Process refunds, check delivery status, modify order all from Kapture. Agents don’t have to toggle screens to resolve tickets now.
Automated Feedbacks
Customer receives email
& SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture
Knowledge Management
Kapture KMS lets users build online help centres, online communities, FAQs, and customer portals.
See Why Our Customers Love Us
Highly Rated Ticket Management Platform
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Highly Compliant & Secure Platform
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It’s Better, It’s Easy
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