One Platform For All Your
Customer Service Needs
Delight your customers with an intelligent, contextual and omnichannel customer service platform
100% Omnichannel
Automated Workflows
Knowledge Management
SLA Management
1000+ Integrations
Agent Assistant Bot
Trusted by Leading Brands!
Manage contact center, service center & field service
Contact Center
Recieve and resolve tickets generated from email, social media platforms, calls, website, or SMS.
Integrate with cloud telephony, logistics partners, payment gateways, ecommerce platforms for quick resolution.
Service Center
Right from creating a service ticket, keeping customers updated about task progress, to collecting customer feedback post a service task, Kapture handles it all.
Field Service
Assign tasks to your field reps, track their location, GPS based checkin, checkout and complete reports within minutes, with Kaptures Mobile App
MANAGE CONTACT CENTER, SERVICE CENTER & FIELD SERVICE
Contact Center
Recieve and resolve tickets generated from email, social media platforms, calls, website, or SMS.
Integrate with cloud telephony, logistics partners, payment gateways, ecommerce platforms for quick resolution.
Service Center
Right from creating a service ticket, keeping customers updated about task progress, to collecting customer feedback post a service task, Kapture handles it all.
Field Service
Assign tasks to your field reps, track their location, GPS based checkin, checkout and complete reports within minutes, with Kaptures Mobile App
Features That You Will Appreciate
Knowledge Management
Kapture KMS lets users build online help centres, online communities, FAQs, and customer portals.
Customer 360
Aggregate data from various customer touchpoints. Get a 360° view of customers: history, transactions, payments, etc.
Automations
Automate your repetitive, time-consuming processes like ticket assignment, queue management & escallations
Analytics & Reports
500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.
SLA Management
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Warranty & Maintenance
Proactive notifications to efficiently manage warranty & maintanence schedule based on purchase history.
Automated Feedbacks
Customer receives email
& SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture
Self Service
Enable customers to find answers to their questions & perform simple tasks without interacting with an agent.
See Why Our Customers Love Us
Highly Rated Ticket Management Platform
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Highly Compliant & Secure Platform
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It’s Better, It’s Easy
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