Never miss a ticket on the field

Trusted by India’s Leading Brands!

Equip your field agents with Kapture’s mobile app so they can do more on-the-go

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Works offline

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Linked with service centers

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Generate real-time invoices

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Take digital signatures

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Upload pictures upon ticket closures

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Travel & expense manager

Better Service, Better Performance

Track AMC & Warranty

Get details about the warranty period, status, service frequency etc.
Opportunity to upsell and cross-sell products and related accessories based on warranty expiration
Customer-360 gives an overview of customer, purchase history, previous interactions.

Dispatch Field Technicians Remotely

Assign service requests to your field agents whenever a service ticket is raised.

Using the Kapture mobile app, they can view alloted service tasks, check-in at the incident site and resolve tickets as they go

Empower Field Technicians

Mobile capabilities, both online and offline, provide them with accurate information, even in remote regions that make their tasks easier and saves their time.

Deep integrations with the payment gateways allow your agents to collect the payments online directly from the customers.

Field agents can always keep a track of all the spare parts used while resolving the issue.

Travel & Expense Manager

Field service agents have to incur so many expenses like traveling, food, accommodation etc..

Kapture’s simple UI helps them monitor and send the reimbursement amount for approval from the right person so that they get their reimbursement on time.

Features That You Will Appreciate

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Mobile App

Mobile application, that works offline, to manage everything on the field. Let agents carry your CRM on the field.

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Customer 360

Aggregate data from various customer touchpoints. Get a 360° view of customers: history, transactions, payments, etc.

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Automations

Automate your repetitive, time-consuming processes like ticket assignment, queue management & escallations

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Analytics & Reports

500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.

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SLA Management

Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.

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Warranty & Maintenance

Proactive notifications to efficiently manage warranty & maintanence schedule based on purchase history.

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Automated Feedbacks

Customer receives email
& SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture

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Collect Payments With Ease

Deep integrations with the payment gateways allow agents to collect the payments online from the customers.

See Why Our Customers Love Us

Netmeds

“A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.!”

Bruce Shwack, CCO of Netmeds.com