Grow your online store with a unified sales, and support CRM
Increase repeat customers for your ecommerce store, by keep them happy & satisfied.
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Boost Sales, Retention & Productivity with an Ecommerce Help Desk Software
Support Customers Across Channels Of Choice
Engage contextually with customers across multiple channels like email, chat, SMS, Whatsapp, social media networks, website and phone calls.
Respond to social media comments and posts directly from Kapture, a ticket will be generated for every social media interactions on your business pages.
360° Customer View For Contextual Support
Get complete view of customers order history, past interactions, pending tickets and more, so that your agents never have to make the customers repeat their story.
Merge all interactions of a customer from multiple channels using the registered phone number or email.
Resolve Low Priority Tickets Using Self-Service
Resolve low priority ticket without manual interventions using chat bot and knowledge management system that can solve frequently asked questions, help and support issues.
Let the customers be incharge of activities like making changes to existing order, delivery slot, address etc performed under self-serve.
Integrable With All Major Ecommerce Platforms
Seemlessly integrate with ecommers platforms including Shopify, Majento 2.0, WooCommerce, Squarespace, Wix and many others.
Put all your Shopify store data in one place for teams to understand customers and provide contextual experiences.
Support Customers Across Channels Of Choice
Engage contextually with customers across multiple channels like email, chat, SMS, Whatsapp, social media networks, website and phone calls.
Respond to social media comments and posts directly from Kapture, a ticket will be generated for every social media interactions on your business pages.
360° Customer View For Contextual Support
Get complete view of customers order history, past interactions, pending tickets and more, so that your agents never have to make the customers repeat their story.
Merge all interactions of a customer from multiple channels using the registered phone number or email.
Resolve Low Priority Tickets Using Self-Service
Resolve low priority ticket without manual interventions using chat bot and knowledge management system that can solve frequently asked questions, help and support issues.
Let the customers be incharge of activities like making changes to existing order, delivery slot, address etc performed under self-serve.
Integrable With All Major Ecommerce Platforms
Seemlessly integrate with ecommers platforms including Shopify, Majento 2.0, WooCommerce, Squarespace, Wix and many others.
Put all your Shopify store data in one place for teams to understand customers and provide contextual experiences.
A Ticketing System For Any Business Any Size
Save Time & Lower Cost
Empower agents to multi-task from a single platform. Reduce manual intervention for general issues.
Seamless Integrations
Bring all data you need to resolve a ticket to Kapture. 1000+ integrations with popular platforms.
Intuitive Reporting
500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.
Dedicated Account Manager
1 user acocunt or 1000 user account, a dedicated account manager is always around for your help.
See Why Our Customers Love Us
Fed Up Of Hidden CRM Costs?
Don’t worry, use Kapture
- No hidden charges
- Zero implementation cost
- 1000+ Happy customers
#TheHonestCRM
Highly Compliant & Secure Platform
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It’s Better, It’s Easy
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