Customer Support Software
Trusted by India’s Leading Brands!
Delight your customers with an intelligent, contextual and omnichannel customer support platform
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An Intelligent, Contextual & Personalised Customer Support Platform
Let Customers Choose the Contact Channel
Gather all incoming inquiries from email, chat, social, calls and website in one unified ticketing inbox.
Reply to social media comments, posts, emails, website chats and incoming support calls directly from Kapture.
Highly Integrable
Integrate with tools you already use to run your business. Kapture integrates with 1000+ platforms including cloud telephony systems, logistics partners, payment gateways, ecommerce platforms, ERP systems, CMS platforms, billing softwares, Analytics platforms and much more.
Automate Routine Tasks
To reduce repetitive tasks, increase agent productivity and deliver a faster resolution to customers. Automate ticket queue management, escalations and ticket assignment.
Empower Agents For Better Productivity
A smart companion that saves agent’s time by providing quick and contextually intelligent resolution. Agent assistant bot empower the agents with all the information required to resolve the ticket. Agents can have live side conversations with 3rd party vendors while handling the ticket for immediate resolution.
Features That You Will Appreciate
Knowledge Management
Kapture KMS lets users build online help centres, online communities, FAQs, and customer portals.
Customer 360
Aggregate data from various customer touchpoints. Get a 360° view of customers: history, transactions, payments, etc.
Automations
Automate your repetitive, time-consuming processes like ticket assignment, queue management & escallations
Analytics & Reports
500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.
SLA Management
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Warranty & Maintenance
Proactive notifications to efficiently manage warranty & maintanence schedule based on purchase history.
Automated Feedbacks
Customer receives email
& SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture
Self Service
Enable customers to find answers to their questions & perform simple tasks without interacting with an agent.
See Why Our Customers Love Us
Highly Rated Ticket Management Platform
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Highly Compliant & Secure Platform
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It’s Better, It’s Easy
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