Call Center Management Software
Trusted by India’s Leading Brands!
Deliver world-class customer support experience using Kapture One Suite
Reduce Average Handling Time
Encourage customers to use sef-service
Track key metrics like NPS & CSAT
Automate Ticket Queue Management
Automate SLA Management
No-code drag and drop interface
Truly Omnichannel Contact Center CRM
Generate Tickets From Social Media Interactions
Let customers reach out to your support team through their favourite social media platfroms.
Genereate support tickets from every interactions like posts, comments, messages on your business page on Facebook, Instagram, Twitter, YouTube etc..
Generate Tickets From Your Support Inbox
Distribute the support requests recieved on your inbox to agents, based on their availability, experties, and priority of the ticket.
Better than shared inbox, instantly assign ticket to a live agent as soon as the mail hits your inbox.
Generate Tickets From Phone Calls
Integrate with your cloud telephony service providers to attend, record and make calls from Kapture.
Call tickets will be assigned to agents based on availability, agents can view the customers previous interactions and purchase history while on the call to provide contextual support.
Generate Tickets From Business Website
Generates tikcets and assign to live agents from interactions on your website forums and chat.
Give premium expereince to your existing customers and drive more conversions out of the new website visitors.
Generate Tickets From Social Media Interactions
Let customers reach out to your support team through their favourite social media platfroms.
Genereate support tickets from every interactions like posts, comments, messages on your business page on Facebook, Instagram, Twitter, YouTube etc..
Generate Tickets From Your Support Inbox
Distribute the support requests recieved on your inbox to agents, based on their availability, experties, and priority of the ticket.
Better than shared inbox, instantly assign ticket to a live agent as soon as the mail hits your inbox.
Generate Tickets From Phone Calls
Integrate with your cloud telephony service providers to attend, record and make calls from Kapture.
Call tickets will be assigned to agents based on availability, agents can view the customers previous interactions and purchase history while on the call to provide contextual support.
Generate Tickets From Business Website
Generates tikcets and assign to live agents from interactions on your website forums and chat.
Give premium expereince to your existing customers and drive more conversions out of the new website visitors.
Features That You Will Appreciate
Modern IVR
Automated telephone system that interacts with callers via prerecorded voice menus and takes input from dial-pad.
Smart Call Routing
Intelligent call routing ensures that the call is assigned to the most suitable agent based on their skillsets and availability.
Call Monitoring
Record & monitor the quality of support calls with inbuilt call recording to improve agent performance through proper training.
Analytics & Reports
500+ report types ranging from ticket reports and real-time reports to SLA reports and daily user activity reports.
SLA Management
Set response time according to SLA Policies and the Escalation matrix assures that every ticket is attended.
Warranty & Maintenance
Proactive notifications to efficiently manage warranty & maintanence schedule based on purchase history.
Automated Feedbacks
Customer receives email
& SMS to rate the service before closing a ticket. Track metrics like CSAT & NPS with Kapture
Self Service
Enable customers to find answers to their questions & perform simple tasks without interacting with an agent.
See Why Our Customers Love Us
Highly Rated Ticket Management Platform
 |
 |
 |
 |
|---|
Highly Compliant & Secure Platform
 |
 |
 |
|---|
It’s Better, It’s Easy
Want to know more?